Powerful Features for Every Need

Everything you need to build, train, deploy, and manage AI chatbots — all in one platform.

RAG-Powered Chat

Your chatbot retrieves answers directly from your uploaded documents using Retrieval-Augmented Generation. No hallucinations — just accurate, sourced answers.

  • Answers grounded in your actual documents
  • Source attribution shows users where answers come from
  • Streaming responses for a natural conversation feel
  • Handles complex, multi-turn conversations
Documents page showing uploaded files and URL sources

Bot Training & Q&A

Go beyond document retrieval. Define exact question-answer pairs, set response rules, and fine-tune your bot's personality to match your brand.

  • Define exact Q&A pairs for precise answers
  • Set response rules to control behavior
  • Configure persona, tone, and language
  • Priority system: Q&A > Rules > Documents
Training interface with Q&A pairs and response rules

Business Profile

Fill in your business details once — name, hours, location, policies — and ChatForge automatically personalizes every answer with the right information.

  • Set business name, hours, and contact info
  • Define return policies, shipping details, FAQs
  • Placeholders auto-fill in bot responses
  • Update once, reflected everywhere instantly
Business profile settings with name, hours, address, and policies

Lead Capture

Turn conversations into qualified leads. ChatForge detects buying intent and presents inline forms to collect visitor information at the perfect moment.

  • Auto-detects buying signals in conversations
  • Inline form collects name, email, and phone
  • Leads appear in your dashboard with conversation context
  • Export leads or integrate with your CRM
Leads dashboard showing captured contacts with details

Analytics Dashboard

Understand how visitors interact with your chatbot. Track conversations, identify trends, and discover gaps in your knowledge base.

  • Conversations over time with trend analysis
  • Top questions asked by your visitors
  • Knowledge gap detection — see what's missing
  • Response quality metrics and satisfaction scores
Bot analytics with conversation charts and top questions

Suggested Questions

After every response, ChatForge generates smart follow-up questions so visitors always know what to ask next. Keeps conversations flowing naturally.

  • AI-generated follow-up questions after each response
  • Rendered as clickable chips in the widget
  • Helps visitors discover more of your content
  • Increases engagement and conversation depth
Customize page showing suggested questions and persona settings

Appointment Scheduling

Let visitors book meetings, demos, or consultations directly inside the chat widget. Set your weekly availability, timezone, and slot duration — ChatForge automatically shows open time slots and prevents double-booking.

  • Multi-step booking form embedded directly in the chat widget
  • Configurable weekly availability with multiple time ranges per day
  • Automatic slot calculation prevents double-booking
  • Both visitor and bot owner receive confirmation emails with iCal invites
Scheduling configuration with timezone, slot duration, and weekly availability settings

Embeddable Widget

Add your chatbot to any website with a single script tag. The widget is lightweight, isolated, and works everywhere.

  • One line of code to embed on any site
  • Shadow DOM prevents style conflicts
  • Only ~11KB gzipped — won't slow down your site
  • Fully responsive on mobile and desktop
Embed code page with one-line script snippet

Smart Capture Forms

Go beyond answering questions. Industry-specific forms trigger automatically inside the chat when visitors mention repairs, bookings, appointments, or inquiries — collecting structured data without leaving the conversation.

  • 15 form types: service requests, patient intake, property inquiries, reservations, and more
  • Multi-step forms with text, select, radio, checkbox, date, and textarea fields
  • Auto-triggered by conversation context using pattern matching
  • Submissions stored with status tracking, search, and CSV export
Capture Forms builder showing form definitions with toggle, edit, and delete actions

14 Industry Templates

Don't start from scratch. Choose from 14 industry-specific templates — each with pre-built Q&A pairs, response rules, persona, and capture forms. Deploy a working bot in 2 minutes.

  • E-commerce, real estate, healthcare, legal, automotive, hospitality, and more
  • Pre-loaded Q&A pairs with {{placeholder}} support for instant personalization
  • Industry-specific capture forms included (service requests, patient intake, etc.)
  • Customize and extend to fit your exact needs
Dashboard showing all your bots with stats and quick actions

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